Refund policy

REBUNE follows a strict no-refund policy for all products. While cash refunds are not available under normal circumstances, we offer a fair exchange and store credit policy to support our customers:

1. General Exchange Terms

  • No Cash Refunds: All eligible returns are processed exclusively as product exchanges or store credit.
  • Store Credit: Once the returned item is received, visually inspected, and approved by our team, you will receive store credit.
    • If the replacement item is higher in value, you simply pay the difference.
    • If the replacement item is lower in value, you must select additional items to use the remaining credit in full.
  • Proof of Purchase: Providing the original receipt or tax invoice is mandatory to initiate any return or exchange request.

2. Eligibility and Product Condition

To qualify for an exchange or store credit, the product must meet the following criteria:

  • Timeframe: Defective items or "dead-on-arrival" products must be reported within 24 hours of the date of purchase or delivery.
  • Condition: Returned products must be unused, unmodified, and completely clean.
  • Packaging: The item must be returned in its original packaging with all included accessories. If the original packaging is unavailable, the customer must securely package the item to prevent damage during transit. Acceptance of such returns is at the discretion of REBUNE.
  • Exceptions: Products that have been used, tampered with, or modified, as well as health-related items and products purchased during clearance or promotional sales, are not eligible for exchange under any circumstances.

3. Shipping Costs

  • Customers are fully responsible for all return shipping and logistics costs required to safely deliver the goods to our facility.
  • REBUNE is not obligated to accept or provide store credit for items that arrive damaged due to inadequate packaging during return shipping.

💡 Product Warranty Notice

Please note that all electronic devices come with a two-year manufacturer's warranty. The warranty exclusively covers free maintenance and repairs for manufacturing defects; it does not cover device replacement or refunds after the product has been used.