Have a question? We have the secret!

Before you embark on your pampering and hair styling journey, we've gathered comprehensive answers to the most common questions you might have. From choosing the right device for your hair type to details about our two-year golden warranty and fast shipping to your doorstep across all Emirates. Browse the questions below for a comfortable shopping experience and absolute confidence. If you don't find your answer, our support team in Dubai is just a click away!

Still undecided? Our team awaits you!

If you don't find the answer to your question among the FAQs, never hesitate to contact us. Our experts at Ribbon are always available to answer all your inquiries and provide your hair with the advice it needs, with all our love. We are waiting for you via WhatsApp or email to help you make the right decision!

Buy and Deliver

How long does delivery take within the UAE?

Do you offer cash on delivery?

Warranty and Maintenance

What are the warranty details for Ribon devices?

How do I activate the warranty or request maintenance if a problem occurs?

Products & Technology

What is "ionic technology" in Ribon devices and how does it benefit my hair?

My hair is thin and weak/thick and curly, are your devices suitable for me?

Do Ribbon hair straighteners and curlers cause dryness or damage to hair with daily use?

What's the difference between the Rebune air styler and the professional brush?

Replacement and Return

Can I return or exchange the product if I change my mind?